As the conflict has entered its 2nd week, we will be issuing regular briefs about the situation in the markets where we operate and keep you and your employees updated.
Current Situation
The current regional escalation in the Middle East has result in the following:
• missile interceptions or air-defense activity
• loud explosions or sonic disturbances
• falling debris from intercepted projectiles
• aviation disruptions or airspace restrictions
• temporary public safety alerts
Authorities in several countries in the region have confirmed that air defence systems may intercept threats before impact, but falling debris may still present a risk to civilians.
Immediate Safety Actions (First 60 Seconds)
If you hear explosions, receive a security alert, or observe air-defence activity:
1. Move indoors immediately away from windows or glass
The greatest risk usually comes from glass, debris, and shrapnel, even when interceptions occur.
Go to an interior room or hallway.
Recommended safe areas:
• windowless bathroom
• interior corridor
• closet or storage area
2. Get low and protect your head
Sit or lie on the floor if possible and cover your head using:
• pillow
• bag
• blanket
• arms
3. Do NOT go or stay outside, onto balconies, rooftops, or open areas to watch or film incidents.
Remain indoors until authorities issue official updates or an all-clear notice.
If You Are In Specific Situations
If you are in a high-rise building
• Move to the central area of the apartment or office
• Stay away from windows and glass walls
• Avoid elevators during an active incident
• If safe, close curtains to reduce glass scatter
If you are outside
• Enter the nearest solid building immediately
• Avoid glass façades and open plazas
• Do not gather in crowds or remain in open spaces
If you are driving
If you hear blasts or receive an alert:
• Pull over safely.
• Enter the nearest building if possible.
• If exiting the vehicle is unsafe, duck below the window level inside the car.
Avoid stopping near:
• fuel stations
• bridges or overpasses
• large crowds
• major infrastructure
Debris Safety Protocol (Critical)
Following missile interceptions or explosions, debris may fall in populated areas.
If you encounter debris:
• Assume the debris is dangerous or hot.
• Do not touch or approach it.
• Keep children and bystanders away.
• Maintain distance from the object.
• Report the debris to authorities.
• If anyone is injured, call emergency services immediately.
Additional Measures To Take
Prepare basic essentials in case of disruptions.
Recommended items:
• mobile phone fully charged and not on silent mode as to be able to receive alerts
• power bank
• flashlight with batteries
• essential medications
• identification documents
• drinking water
• closed shoes (glass injuries are common)
Prepare a small emergency luggage containing:
• ID or passport
• medications
• phone charger
• small amount of cash
• essential personal items
Avoid unnecessary travel, particularly near airports or strategic infrastructure, as flight operations may change rapidly.
Keep your vehicle fueled.
Make sure you order a stock of food for one week available at home.
In case you decide to leave the country, please notify your colleagues and management about date and time of departure, means used, route and details of trip and destination.
Information Discipline (Important)
Follow official government sources only.
Avoid sharing:
• unverified videos
• unconfirmed reports
• rumors circulating on social media
Spreading inaccurate information during emergencies can create unnecessary panic.
Important:
Always rely on official government sources in the country where you are located and not on information circulated over social media.
| UAE | National Emergency Crisis and Disaster Management Authority (NCEMA) | https://www.ncema.gov.ae |
| Emirates News Agency (WAM) | https://www.wam.ae | |
| Dubai Media Office | https://www.mediaoffice.ae | |
| Saudi Arabia | Saudi Press Agency (SPA) | https://www.spa.gov.sa |
| Qatar | Government Communications Office | https://www.gco.gov.qa |
| Qatar News Agency | https://www.qna.org.qa | |
| Bahrain | Bahrain News Agency | https://www.bna.bh |
| Kuwait | Kuwait News Agency (KUNA) | https://www.kuna.net.kw |
| Jordan | Petra News Agency | https://petra.gov.jo |
| Lebanon | National News Agency (NNA) | http://nna-leb.gov.lb |
Emergency Numbers By Country
| Country | Police | Ambulance | Fire / Civil Defence |
| UAE | 999 | 998 | 997 |
| Saudi Arabia | 999 | 997 | 998 |
| Qatar | 999 | 999 | 999 |
| Bahrain | 999 | 999 | 999 |
| Kuwait | 112 | 112 | 112 |
| Jordan | 911 | 911 | 911 |
| Lebanon | 112 | 140 (Red Cross) | 125 |